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Shipping policy

We aim to make delivery as fast and straightforward as possible across the UAE.

Next-Day Delivery

We offer next-day delivery across the UAE on eligible orders.

Orders placed and successfully confirmed will normally be scheduled for delivery on the next available delivery day.

Delivery timing may vary depending on:

  • Customer location

  • Order confirmation time

  • Product availability

  • Courier capacity

  • Public holidays

  • Weather or operational delays

  • Customer availability at the time of delivery

While we aim to complete all eligible orders the next day, next-day delivery is an estimated service and may occasionally be affected by circumstances outside our control.

Order Confirmation

Orders may be confirmed by phone, WhatsApp, SMS, or another available communication method before dispatch.

Customers are responsible for providing:

  • Correct full name

  • Active UAE phone number

  • Complete delivery address

  • Building, villa, apartment, or office details where applicable

  • Accurate location information

Incorrect or incomplete information may delay delivery.

Cash on Delivery

Cash on Delivery may be available for eligible UAE orders.

Customers should ensure that they are available to receive and pay for the order when the courier arrives.

Where required, our delivery team may contact the customer before arrival to confirm the location and availability.

Online Paid Orders

Orders paid online are subject to successful payment verification before dispatch.

If additional verification is required, delivery may be delayed until the payment or order has been successfully confirmed.

Delivery Attempts

Our courier may contact you by phone or WhatsApp before or during delivery.

If the customer:

  • Does not answer

  • Is unavailable

  • Provides an incorrect location

  • Requests delivery at another time

  • Cannot accept the order

the delivery may be rescheduled to the next available delivery slot.

Changing Your Delivery Details

If you need to change your address, phone number, or delivery instructions, please contact our customer support team as soon as possible.

Once an order has been dispatched, changes may not always be possible.

Failed or Refused Deliveries

If an order has already been confirmed and dispatched, customers are expected to accept the delivery.

Repeated refusal of confirmed Cash on Delivery orders, intentionally incorrect information, or repeated failure to accept delivery may result in future orders being restricted.

Delayed Deliveries

Although we aim for next-day delivery, delays may occasionally occur due to circumstances including:

  • High order volumes

  • Courier delays

  • Public holidays

  • Traffic or road restrictions

  • Severe weather

  • Incorrect customer information

  • Customer rescheduling

  • Events outside our reasonable control

If your order is delayed, our team will make reasonable efforts to arrange delivery as soon as possible.

Damaged or Incorrect Orders

Customers should inspect their order after receiving it.

If you receive a damaged, defective, missing, or incorrect item, please contact our customer support team promptly and provide:

  • Your order number

  • Photos or videos of the issue

  • A short explanation of the problem

The matter will then be reviewed in accordance with our Refund & Exchange Policy.

Delivery Area

We currently provide delivery throughout the United Arab Emirates, subject to courier coverage and operational availability.

Contact Us

For questions regarding your shipment, delivery status, or delivery instructions, please contact our customer support team using the contact details provided on our website.

Last Updated: 27 August 2026