Terms of service

These Terms of Service govern your use of our website and any purchases made through our store. By accessing the website, placing an order, or using any of our services, you agree to these Terms.

1. General

This website is operated by our company. Throughout the site, the terms “we,” “us,” and “our” refer to the store and its operating entity.

We reserve the right to update, modify, suspend, or discontinue any part of the website or these Terms at any time.

2. Eligibility

By using this website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You are responsible for ensuring that all information provided when placing an order is complete and accurate.

3. Products

We make reasonable efforts to display product descriptions, specifications, colours, images, and other information accurately.

However:

• Colours may appear differently depending on your device or screen.

• Product packaging may vary.

• Minor differences may occur between product images and the item received.

• Product availability is subject to change without notice.

We reserve the right to limit quantities, discontinue products, or refuse the sale of any product at our discretion.

4. Pricing

All prices displayed on the website are shown in the currency stated at checkout.

Prices, promotions, discounts, and offers may change at any time without prior notice.

In the event of an obvious pricing, technical, or listing error, we reserve the right to cancel or correct the affected order.

5. Orders

Submitting an order does not automatically guarantee acceptance.

We reserve the right to:

• Accept or reject an order

• Request additional order verification

• Limit quantities

• Cancel suspicious or fraudulent orders

• Cancel orders containing incorrect pricing or product information

An order may also be cancelled if the product becomes unavailable.

6. Cash on Delivery

Where Cash on Delivery is available, customers agree to:

• Provide accurate contact and delivery information

• Remain reasonably available for delivery

• Pay the confirmed order amount upon delivery

• Cooperate with our courier or delivery partner

Repeated refusal of confirmed orders, fake orders, intentionally incorrect information, or misuse of Cash on Delivery may result in future orders being restricted or refused.

7. Online Payments

Where online payment is available, payments may be processed through third-party payment providers.

We do not control the processing systems of banks, card networks, or third-party payment providers and are not responsible for delays caused by those providers.

Orders may be subject to payment verification and fraud-prevention checks.

8. Delivery

Estimated delivery periods are provided as guidance and are not guaranteed unless specifically stated otherwise.

Delivery may be affected by circumstances including:

• Customer availability

• Incorrect addresses or contact information

• Courier delays

• Public holidays

• Weather conditions

• Operational disruptions

• Events outside our reasonable control

Customers are responsible for providing accurate delivery information.

9. Inspection Upon Delivery

Customers should inspect their order as soon as reasonably possible after receiving it.

Any damaged, defective, missing, or incorrect item should be reported promptly with supporting photographs or videos where requested.

Failure to report an issue within a reasonable period may affect our ability to investigate the claim.

10. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our separate Refund & Exchange Policy, which forms part of these Terms.

Customers should review that policy before placing an order.

Where an exchange solution is available, our store may operate on an exchange-first basis subject to applicable consumer protection requirements.

11. Product Use

Customers are responsible for using products appropriately and in accordance with any instructions provided.

We are not responsible for damage caused by:

• Misuse

• Improper storage

• Accidental damage

• Unauthorised alteration

• Normal wear and tear

• Failure to follow product instructions

Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable law.

12. Intellectual Property

All website materials, including:

• Branding

• Logos

• Website design

• Graphics

• Photography

• Product descriptions

• Written content

• Videos

• Marketing materials

are owned by or licensed to us unless otherwise stated.

They may not be copied, reproduced, distributed, commercially exploited, or used without appropriate permission.

Third-party trademarks and brand names remain the property of their respective owners.

13. Prohibited Use

You may not use our website:

• For fraudulent or unlawful activity

• To submit false orders

• To interfere with website security

• To distribute viruses or malicious software

• To attempt unauthorised access to our systems

• To scrape, reproduce, or commercially exploit website content without permission

• To impersonate another person

• To provide intentionally false information

We may restrict access or cancel orders where misuse is suspected.

14. Third-Party Services

Our website may use or link to third-party services, including:

• Payment providers

• Delivery companies

• Analytics platforms

• Social media platforms

• Messaging services

• E-commerce applications

Your use of third-party services may also be governed by their own terms and privacy policies.

We are not responsible for services operated independently by third parties.

15. Promotional Offers

Discount codes, promotional offers, gifts, and special campaigns may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash

• Promotions may not be combined

• Promotional eligibility may be limited

• Promotions may be changed or withdrawn

• Discount codes may have expiry dates or usage limits

16. Reviews & User Content

If you submit a review, photograph, testimonial, comment, or other content to us, you confirm that the content is lawful and that you have the right to provide it.

Where permission is provided, we may use submitted content for legitimate business and marketing purposes.

17. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect, incidental, or consequential losses resulting from use of the website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

18. Fraud & Abuse Prevention

We may use reasonable measures to detect and prevent:

• Fraudulent transactions

• Fake Cash on Delivery orders

• Payment abuse

• Repeated unjustified order refusals

• Chargeback abuse

• Misuse of promotional offers

Where necessary, orders may be held, cancelled, or subject to additional verification.

19. Privacy

The collection and processing of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that certain information may be processed where necessary to operate the store, fulfil orders, prevent fraud, provide customer support, and comply with legal requirements.

20. Force Majeure

We will not be responsible for delays or failures caused by circumstances reasonably outside our control, including natural disasters, government restrictions, courier disruptions, telecommunications failures, strikes, emergencies, or similar events.

21. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates.

Any dispute arising from your use of the website or purchase of products will be handled in accordance with applicable UAE laws and the jurisdiction of the competent UAE courts, subject to any mandatory consumer rights.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect.

23. Changes to These Terms

We may revise these Terms from time to time.

The latest version published on our website will apply from its effective date.

24. Contact

For questions regarding an order, these Terms, or our policies, please contact our customer support team through the contact information provided on our website.

Last Updated: 27 August 2026